Customer Testimonials
Do not buy cars from this dealer especially used cars . I bought. Car from them it shows on the car fax as no accident but I took the car to a shop to do some mods and I was told by two experts the car was in accident. I talked to salesman and told me to come over to their dealership to solve the issue but he offered me a trade in and gave and offer of $ 26500 for a the car that I bought for $33125 from them . Also I asked for the floor mats and I was told that it ... Read More DealerRater - Apr 5, 2023
The new GM Luke was fantastic! I wasn’t unreasonable with my value for my trade in so he gave me exactly what I was looking for my vehicle and discounted his vehicle creating a great deal and there was no back and forth at all. Zero pressure from either him and the salesman and I was in and out within a couple hours. Very happy with my purchase and the process. Mind you I have been in the industry for 15 years and and know what things look like when go the way they should. Thank you GM Luke and ... Read More DealerRater - Mar 26, 2023
Avoid Randy that was my salesman he was a lousy one at that I would not recommend this dealer it’s a waste of time and you never receive your prize with your winning number on the flyer they mailed to me so the flier said that I won one of three prizes 25,000 cash or a 70 inch TV or $100 gift card I don’t even think this dealership had a event coordinator was in there to days in a row never received my prize with my winning number he offered me a smart watch Well that was last month sale ... Read More DealerRater - Oct 6, 2018
I was pre-approval prior to going there I got there at 10:00 AM and didn't leave till almost 6:00 PM I was pre approval for one amount but when I got there they upped the amount by a few thousand. At 6:00 they finally called me into the office I signed all the paperwork and drove the car home I had it for 2 months then I get a call saying I need a co-signer and if not I need to bring the car back. They are full of xxxx please beware!!
Really pleased, went in with some wiggle room on my wants & left based off of a suggestion but 100% pleased with my decision. I was well taken care of.
When we arrived on lot we were met by Paul. From the very first time we met he was very informative and helpful. He went beyond our expections and very sastified with the result. Would recommend Paul to any of our friends when looking for a new vehicle.
Pre Approved by my credit union management ran dealer finance numbers anyway. 10% better rate at my credit union. Wasted entirely too much time. Listening will make management look like a more professional environment.
The initial salesman Paul notified me that he would not be there the day of my appointment. I drove from South Lake Tahoe and 20 mins from arriving he let me know of this news and guaranteed that his amazing and skilled associate Alex would tend to me well. Alex did little to nothing in a timely manner and his fellow Tall Asian associate also took his time in tending to me. After deciding on a car, they had me wait over 4 hours to get my car after all the paperwork had been signed. They didn't even leave me a ... Read More DealerRater - Jul 4, 2018
Was a great experience they had me in a new truck in a very short time. they were very friendly and took care of all my needs
Went in to buy a car that was within my budget. Told them to go through my bank, I was pre approved for an amount in which I could pay for. Instead they ran my credit multiple times with several different financial institutions, charged me 3x what I was approved for. There was NO price tag on the window so I did not know how much the car cost. They said they would go through my bank and take care of me, instead they screwed me over. And then had me come back to sign contracts 3 different times, before signing ... Read More DealerRater - Jun 17, 2018
Very helpful.... Great customer service.... Walked me through everything and was very patient and understanding. Very friendly and humorous... great knowledge on what was going on with my vehicle.
I was recommended this location through a recall agent. I was greeted and set as number 1 priority. I enjoyed a cup of coffee and went home as my service work took 2 hours. I recieved a call when my car was ready and went and picked it up. The folks at the dealership returned my car in tip top shape.
Service was going downhill the LAST time I took my vehicles to this dealership. I was willing to wait beyond my schedule appointment time because the dealership was generous enough to do free oil changes for military on Thursdays. When I called to schedule my vehicles this time, I was informed they no longer do complimentary oil changes on thursdays, but they offer 15% discount. I’m ok with that, so I scheduled my car and my truck for servicing. My husband took the car in at 1020 for our 1045 SCHEDULED appointment. He called me at 1230 and said the car still hadn’... Read More DealerRater - Jun 9, 2018
The service advisor Greg is one of the best. Very knowledgeable and always willing to help. Cant say enough good things about this guy and this service dept. BEST SERVICE DEPARTMENT AROUND!!!!
I have given the rating that I bave becauae since i purchased my car from this dealership in 2014 i haven been coming here to get my car serviced and every time, the service is just as amazing as the other tjmes. No long waits, no inconvenience, customer service is always the best. The staff are very friendly to me and others. I will continue to come back every time my car needs service. I highly recommend Momentum Chrysler Dodge Jeep Ram of Fairfield to anyone looking for A1 hospitality.
I was assisted by Gregory Rhoads. He was absolutely awesome! Even though I presented a recall notice on the Key Fob, I was still very apprehensive about what the cost was going to be. Gregory was very professional and courteous and stayed it probably was the key but a diagnostic would be done if not. Hallelujah! It was the fob! It cost me nothing Which was a Godsend! This is my 2nd van from Momentum! Gregory Rhoads You rock!!! Thank you so much. I had my van back within a couple of hours!
My courtesy driver, Guillermo was also just ... Read More DealerRater - Jun 3, 2018
Service was fast and professional. The appointment was scheduled to my convenience. I have been coming to this dealership since I bought my car and I was always happy with the service they provided
I schedule an appointment online for Travis Thursday for the military free oil change special. Upon completion of the service I was charged $65 only because they had taken 20% off what I was supposed to get charged. I’ve done this service several times and to receive a charge was unexpected and due to my busy work schedule, my time was more valuable than staying there arguing. I was just disappointed at the situation.
This dealership has the coolest staff on the floor they all speak very helpful everyone always smiling and helping one another awesome teamwork...when I go for service I always go to Greg asst service mgr he so coo and friendly I tell everyone about him and recommand him most def.
This place has been horrible! Zero communication with them.I cant even tell you the amount of times I have called and never received a call back from Greg, or JT. They have had my vehicle on and off for over a month problem still not fixed! Also with other issues arising because of that problem! We were so frustrated we went to the GM (Fazel) and he was very rude and dismissive. He never let us explain everything that was going on and if we tried to say something he cut us off and told us, this is how ... Read More DealerRater - May 31, 2018
I cannot tell you how nervous I was to buy a new car, but let me put you at ease, A lovely lady by the name of Nora Meagan, Alex And Izzy were AMAZED people that made the whole thing easy and enjoyable. Nora, if it were not for her I would of left, they changed management that morning when I came in and the new manager did not have log in password so it took way way longer than any other, but she kept me and my son calm, laughing, she even filled my new car with a full ... Read More DealerRater - May 30, 2018
I am satisfied over all....but the wait was craizy...wow...we want to leave by 6pm...built over all Nora and Alex Randy what made a little easier to stay....
Everything was great from when I first pulled up. The waiting room was very pleasant. Your service advisor Greg was very helpful and efficient. Overall a great experience. Thank you very much
Walter managed my trucks needs and facilitated my experience at Fairfield dodge. He's very helpful and is great at what he does. My truck is fixed and back on the road
From service writer to clean up crew everyone was very friendly. The waiting room has great coffee. After service was complete they washed my truck.
Stopped in with no appointment and the advisor was able to get me in and out quickly. He was professional and even made sure they washed my car for me. I would definitely recommend to anyone I know.
Your company being fair, trustworthy and honest was able to solve a major problem which was not visible. Although, another company created the issues, with your staffs keen eyes and patience and proper diagnosis, I was able show them your findings and they are now addressing the problems as I type.
Walt Ameling went above and beyond to make the service of my vehicle painless as possible. Excellent communication and customer service goes a long way when having to deal with issues of any vehicle repair. It’s appreciated when someone goes the extra mile to make sure all aspects are covered and handled in a timely and efficient manner.
Walter got me in and out no hitch, and kept me updated while the vehicle was being worked on, and got me out on time
Bill the parts manager is groovy kind of dude. He helps me with all my parts needs. He got me the correct part in a fast and efficient manner.
Repair office person was very Friendly, very professional, extremely knowledgeable, d service was quickly performed within the time specified, he went above and beyond. This this visit was polar opposite from my first oil change/ tire rotation appointment. This same service took over 2 hours which was way over the specified time
Service Dept did not Fix my recalled airbag and refused to move my vehicle because the tech was scared due to a broken steering arm which shouldn’t they know how to deal with cars that are in that situation it just seem like they didn’t want to do the job so we took it somewhere else xxxx this place
I appreciate the how well and quickly the service department deals with the needs of my vehicle every time I visit. It is a very professional department.
Brought my wifes vehicle in for a a/c problem. Greg the mechanic was able to fix at half the price of another dealer. I guess you get what you pay for in this case top notch experience.
I took my car in for service after buying it about 6 months ago. It wasn’t starting every couple weeks. Assuming it was the starter kaputzing. They tested and looked around and found nothing to fix. Said it has to get worse for them to fix. Yet charged me $170 and said I can get a 90 day refund if I get it fixed. Hahaha!! They couldn’t even do their job and find what to get fixed but want $ anyway. Guess I’ll just get stranded when ever it happens again.
Greg is very professional and courteous. Great service. I neededto be out sooner than later and he was able to help me out. Thank you.
My service manager was fantastic. He took the time to explain and ensure what I wanted was done. Servicing was quick and alwaysxtop notch. Very much appreciated.
Came in for an oil change and was in and out in little time with no appointment. They even washed my car before they returned it.
By far the best experience I have had in 30 years of business . From the service department to the paperwork. Fantastic work and I look forward to seeing your new building. Thanks and have a great day.
Thank you Nora, Alex, and Chris for all your help with the purchase of my new vehicle. You all were awesome and went above and beyond helping me out and answering all my questions.
Good service cost was a little high. I told the service person about a same problem I was having and they didn’t even look at it for me. When I talk about it later, to my understanding it would be another charge.
When I bought my truck they told me that I was go a get ferr oil Change devises for 5 years. Yesterday I went to get my oil change service and they told me that they had a new manager and that manager was not going to respect the contras that the old managers did. They did not do my oil change they wanted to charge me $120. I left that place and I would not recomendable that pases at all.
Went to dealership had a 845 am appointment for oil change, got me in right away. Waited only about an hour and was good to go. Great service everyone polite. Service manager helped me, sorry am bad with names younger gentleman.
They are very professional, and have all the tools and knowledge to get the job done in a timely manner. They have treated me and my vehicle very well.
I have had nothing but great experiences with this service department. It was easy to get an appointment. Service Rep Greg was friendly and professional. My vehicle was ready when he told me it would be. Based on my experiences with them, I would highly recommend them!
Since I got my Jeep srt8 this is where I have been taking it for oil changes. Never have had a problem. Always good service.
I had been looking online for at the deaelership for a few weeks and saw a great deal. There was a Jeep rebate and a dealer discount listed online. I went in on a Sunday and test drove a Jeep and was quoted a price with the rebates and dealer discounts. I didn’t buy at the time because I was still looking and I was going to sell my car. I did not sell my car to the dealership because I was offered an extremely low amount for the year, condition and mileage of my car.
I came back ... Read More DealerRater - Apr 14, 2018
Great customer service love Taking my jeep for service there they always do a great job they’re also very clean and treat my car with care!
Service team was great; able to get an appointment when I needed. Service was conducted well and in a timely manner. Service personnel friendly and polite., athanks you!
I went in for a simple oil change, I was given a multi point inspectuon, my fluids and tires were topped off, and I received a car wash, but was obly charged for the oil change. The service representatives were kind and genuine, no typical dealer BS. I will definitely be returning for any service I need.
The Dealer contacted me as soon as the part for recall work was received, and I made an appointment ... The Service agent “Greg” did a great job of keeping me updated on the progress of the work, got me a ride home after I dropped off my truck, and called me as soon as the work was completed ... I will certainly return to this dealership for service in the future.
I arrived on time for my appointment and was in an out quickly. The service rep guy was very knowledgeable and provided excellent customer service.
Although my repair was not a warranty issue but due to another business negligence, Walter and JT were outstanding through the whole process. From dealing with the insurance company and others.
We brought our 2010 Charger in for several recalls. Momentum Dodge had to keep our car overnight so they took care in getting us a free rental. Everyone was so friendly. They got our car back to us very quickly.
Great visit, never an issue. The whole team is wonderful to work with and my car has never run better. I will soon be shopping for a new Jeep and will purchase there.
I went to just look for a future purchase. I was greeted by Alex who introduced me to the coolest, most humble bundle salesman Mr. Dan. After searching I found my truck. Thanks to Mr. Chris and Mr Eddie for making things happen, Ms Nora for being SUCH AN AMAZING PERSON and Mr. Dan. YOU GUYS ROCK
ECM on this diesel failed after 6 months. Having a history with this item that service department would not listen to my history with the item.
My light is not working in the back it was will contact u. All was good thank u. They who drop me off is very nice, good service
I like going here there always polite and everytime i have gone they try to get me out A.S.A.P. i really recomend Dodge in Fairfield.
Everyone was nice, they helped me out and they will work with you I have never met a dealership this nice EVER! Extremely happy! Thank you
Much better service than many dealers closer to San Francisco. Greg Rhoads is a very good service advisor and he makes sure to get the job done well at a good price!
My car was returned before the time that was given to me and the representative that attended me had great manners, great attitude, and answered every question I was needing an answer for!
We told Randy how our Dodge Van was totaled, while parked in front of our house, and how we needed to replace it ASAP. He showed us the only one they had, and we took it for a test drive. Unfortunately it didn’t have a few options that we needed. The next morning he called and told us he had our Van! When we got to the dealership not only did the Van have the options we needed, it had all the bells and whistles! Randy Went above and beyond to make our experience better than we expected and ... Read More DealerRater - Mar 27, 2018
Good customer service team work and getting you out quick great experience enjoy a free coffee and water bathroom is very clean The whole experience was wonderful
Great experience with this dealership, my sales man Izzy went out of husband way to find the car i wanted and the sales manager Juan gave me a great price! They were both fantastic to work with, not push yet informative and definitely looked out for my best Intrest! Highly recommend!! Thank you!!
I brought my 2013 Dodge Ram to the service department at momentum in Fairfield and was greeted as soon as I walked into the service department by servicemen Greg Rhoads who was quick to get my truck in there shop and have it looked at. I was contacted shortly after getting back home that there was an issue with the water pump and that it would need to be replaced and it will be covered under warranty. He would have to order one but I can use my truck until the part arrived. About a week. Just a couple of days ... Read More DealerRater - Mar 15, 2018
Issue resolved correctly. Personable and courteous service reps: all a+. However, communication, (return calls) and updates on progress, completion time estimate, etc: d-. Could NEVER get someone to return a call, even after multiple requests daily. I understand that business was brisk, but if that is the case, hire someone else to answer phone inquires. I need to know if my car is out of service for 1 or 2 days, or 1 or 2 weeks. I need to arrange alternate transportation.
Jim and his team at Momentum Dodge were fantastic. Would recommend or return without question. Issat might just be my favorite car salesman ever. Great job Moementum!
Everyone is very profesaional ,from the minute you pull into parkig lot. I had interactions with 3 employees. Very nice. Staff in sales and Customer Service Dept
Nora responded to my inquiry right away, and we made an appointment to suit me. When I arrived Nora welcomed me, Izzy showed me the car I was interested in, answered all my questions, and we then got down to business - no "sales" pitch, just matter of fact business transaction. Charles, Alex, Juan, et. al. were very welcoming. The finance man explained my options, but did not pressure me to buy anything. The car was detailed really quite nicely before I left, something you don't always get.
Unhappy and will tell all my friends about my experience at the Chysler Ram nothing like Nissan in Fairfield it's the best 😡 lost wages at my job due service work car would not start after they did the work no shuttle to work or back to pick my car, very bad two there.
We came in with a certain budget and what we wanted in a vehicle and the dealership made sure that they took care of me with the best suitable for Me.
JT and Greg always take care of me and my Jeep. Excellent customer all the time! Super quick service. Very knowable. I know that I am in gods hands when my Jeep needs to be serviced. You all rock. Thank you so much.
I went there yesterday because my black grand cherokee had some exterior paint issues (spots I couldn't remove all over) They were able to get them out, and fully detailed my SUV inside and out! Just amazing! I always get great service from this dealership.
Is your get to location not too far from from where I live so service was very professional and willing to help with on my knees
Great help and guidness, helped me to achive my goal in purchasing the choosen car. My first experiance but will not be the last. Your service of the team involve as over all was great.
I was in and out in 3 hours, after finding the perfect car online. I got SO much more for my trade-in on my old car than what I was expecting, and I LOVED my experience with financing, I really appreciated him calling me back after I had left the dealership to come back in, all because he wanted to save me more money and get me MORE perks than I had before. Alex was great and I really appreciated Juan coming up to me even though he wasn’t dealing with my sale and making sure I had a great ... Read More DealerRater - Mar 9, 2018
Always a friendly staff and quick service for my oil change. And they washed my Charger when service before bringing the car back to me.
I like the people there and the service staff is very nice, but waiting 1 1/2 to 2 hours for a oil change when you have an appointment is a bit much.
You guys understand and we love our new car that’s why we put that rating also you oferd us beverages and more thank you
Update on service done: my new thermo gives cold air when I turn over to heat. My car never did that before service was done.
Service was awesome. Randy was very professional and polite and friendly. I have nothing but respect for randy and his work. I will be back
Price was super high ($70) for an oil change!! Took an hour and a half for my service BUT the service guy was awesome and informed of the potential free oil change : )
First time I had been to this dealership. I found it to be friendly, efficient, and informative! I arrived early to my pre-scheduled appt. and they were able to get my vehicle in for the maintenance I requested. Clean and nice waiting area!
Service person Walt Ameling, of Fairfield California momentum Dodge, was the best at explaining everything of my concerns and needs. Even with a dealership in Vacaville I will travel to Fairfield for their great service. Thank you for being there Walt. Guy D.
Overall Randy was very friendly he even provided a phone number just in case I had any questions or concerns. Exactly two weeks later the vehicle wouldn’t start so I called to see what can be done but there was no answer so I left a voicemail and still have not received a call back.
The extremely rude and disrespectful service employee Walter kept accusing me of not being able to pay for my maintenance (it was only am oil change). The whole time I told him I bought the maintenance package when I purchased my vehicle. He said multiple times, "I will not be able to give you your car back until the oil change is paid for." I told him I understand that what I've been telling you is that I bought the package with the vehicle. Not sure if it was because I'm a women and he is ... Read More DealerRater - Mar 1, 2018
Friendly fast and knowledgeable of what service needed to be done. Waiting area was clean Ana coZy. I was given an estimated times and they punctual
My one big huge complaint is that the temperature inside was uncomfortably cold. I almost walked out, it was that cold. The day I purchased my car happened to be a cold day to boot which made things worse. The next time I do decide to shop at this dealership I’m going to make sure it’s a nice day. Not too hot or cold. I appreciate the tv, comfy couch, coffee machine, etc. But it was too cold, in speaking with employees the owner always keeps the place uncomfortably cold. The whole purchase took 5 hours which I was ... Read More DealerRater - Feb 26, 2018
I saw a model I wanted off their website and called the dealership to see if they still had it. Charles was quick to help me out over the phone and was there to greet me when I arrived. He turned me over to Izzy who knew everything about the truck I was looking at. I was prepared with my pricing and everything I needed to expedite things and BOOM....they did it. No Hassle Experience. Johnnie the Business Manager was also a pleasure to work with.
My experience was good. My sales rep Charles was wonderful and very helpful. I think they could have got me lower payments Maybe still to be unseen give it a year but overall I'm happy with it
The service team was very helpful. they got my car in and out in a reasonable amount of time. If I were going to use a dodge service again I would definitely choose these guys
Very fast service. Business is very clean and has free coffee/popcorn with a nice waiting area. Awesome place and I would recommend to anyone.
The service department was courteous and timely meeting my individual needs. The service staff took the time to make sure I had a good experience.
Had a great experience at momentum Chrysler dodge Jeep Ram of Fairfield. Everyone was friendly and car runs great. price of service was reasonable as well.
I had to get my trunk latch replaced. Walt went the extra mile by attaching a cable to the emergency trunk latch. He knew that I went in and out of my trunk daily, this considerate action saved me . I didn’t have to climb through my back seat of vehicle,to retrieve necessary items. When my vehicle was repaired it was done in a timely manner.
Figured out the problem when no one else could they fixed it in a very timely manner and kept me in communication the whole time
The service department was very helpful and notified me of a recall I was unaware of and would recommend you to my friends and family
Had a very pleasant buying experience at momentum. Researched the vehicle I wanted online and it was available at the Fairfield location. Our sales representative Paul was super knowledgeable and helpful. I had obtained financing prior to test driving at my credit union, but lending department at momentum was able to beat their percentage rate. All in all it was a great, no haggle, no b.s. car buying experience. Would definitely recommend.
Cel issue that was addressed very well. Helpful and clear on time expectations. Promise time was not too accuract but this is expected as the repair wasnt a simple one.